Politique de remboursement

PLEASE NOTE: All items purchased through our store are ‘made to order’ and subject to a strict returns policy.


CANCELLATIONS

Our products are either personalised items or custom-made items due to being printed and made to order. All orders are final after checkout has been completed, and are sent immediately to our suppliers for print/production. It is highly unlikely that we will be able to stop any orders which are placed. Customers are warned of this before placing any order.


RETURNS

14 day return policy

Non-damaged item(s): Partially refundable

Due to our items being personalised items and/or custom-made, we are not able to accept returns if you have changed your mind regarding the purchase. However, we are able to provide you with a 50% refund off of the price of the item(s), not including return P&P, if all the following conditions are met:

  • The item is not a custom design or a captioned design
  • You notify us of a change of mind within 14 days via email
  • You can provide proof of purchase
  • You are the original purchaser (not the recipient of a gifted item)
  • We respond, acknowledge and agree to a return
  • You ensure your non-damaged item(s) are unused, unopened, and complete in all original packaging
  • You cover your own return P&P costs, getting the item(s) back to us within 14 days of acknowledgement of an agreed return

You (the customer) are responsible for the safe return of all non-damaged returned item(s) to us. We strongly advise that your items are returned to us using a tracked delivery service. Our returns address can be found at the bottom of this return policy - please note - the return address for non-damaged items is different to the address for damaged items.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit/credit card or original method of payment, within 14 business days.

Late or missing refunds (if applicable)

Please check your bank/credit card account before contacting us, as it may take some time before your refund is officially processed. There is often some processing time before a refund is cleared.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sixtysecondsprints.com.


Damages or incorrectly shipped item(s): Replaceable, not refundable

Any issues with an order due to damages or an incorrect item being received, will be eligible for like for like replacement items only - not a refund. We will only offer refunds in the unlikely scenario that the replacement item(s) could no longer be made to order by any of our suppliers. We will not accept any adjustments to custom designs or captioned designs during the replacement process. We will not offer part exchange for other products - only replace the damaged item, or ship the correct item on the original order in the event of an incorrectly shipped item.

To be eligible for a replacement, all of the following conditions must be met:

  • You notify us of a damaged item within 14 days
  • You provide photographic evidence of the damage, sent via email
  • You can provide proof of purchase
  • You are the original purchaser (not the recipient of a gifted item)
  • The item must be shipped back within 14 days of the issue being reported.
  • Damages must not have been incurred by the customer or a third party service who have opened, modified or altered the product in any way after delivery (e.g. a framing company you have chosen who may damage an item during the framing process)

Postage and packaging costs will be covered for items that meet this criteria, and you will be given specific postage instructions as part of this returns process.

Exchanges

Unfortunately, we can not offer exchanges on any items purchased through our online store. All items are printed and produced by request as custom-made orders, produced solely for the original purchaser.

Gifts

If an item was purchased as a gift and shipped directly to a person other than the original purchaser, only the original purchaser can communicate with ourselves regarding any possible issue regarding the order.

If a gift item (which has been shipped directly to another individual) is received in a damaged condition, this item will need to be returned to our manufacturing site for investigation. This process and the qualifying criteria is outlined above in “Damages or incorrectly shipped item(s)”

The purchase and the recipient will have to liaise with each other in order to satisfy the returns criteria for damaged or incorrect items, including photographic evidence. Please do contact us via email as soon as possible so that we can ensure the process runs smoothly and that we can have any gift items replaced that meet the criteria. (info@sixtysecondsprints.com) 

Personalised Orders

It is the customers responsibility to ensure that any information provided through ‘personalisation’ is correct. Any information which is provided by the customer is final and refunds/replacements cannot be provided after checkout, as the item will have begun being made to order.

Exceptions

All aspects of our returns policy information is final. Exceptions may only be made under special circumstances.

Returns Address - Non Damaged Items (Partial Refund)

SixtySecondsPrints

15 Spencer St

Reddish

Stockport

SK5 6UH